Standard delivery is FREE on all orders over £150 online. This is subject to availability, and does not include gift vouchers, or premium delivery services.
CHARGES AND OPTIONS
ABOUT OUR DELIVERY SERVICE
All standard delivery is provided by Royal Mail. We deliver your order right away. We will normally send your order to you in 2-3 business days for First Class and 3-4 business days for Second Class. Second class postage is only available for items under 1000g in weight. All our charges are calculated based on the weight of the shipment and this will be reflected in your shopping cart on checkout. Latest prices for Royal Mail First Class are as indicated below:
Up to 100g - £1.39
Up to 250g - £1.72
Up to 500g - £2.24
Up to 750g - £2.75
Up to 1kg - £3.35
Up to 1.25kg - £4.50
Up to 1.5kg - £5.20
Up to 1.75kg - £5.90
Up to 2kg - £6.60
Up to 4kg - £8.22
Most maximum delivery charges will fall in the up to 1kg price range. There are currently three items on the website that are over the 2kg range and these are in the Onyx Collection Vase range. The Onyx Collection is notably heavier than the ceramics as the products are carved from Onyx marble stone.
We ship most items Monday to Friday, 9am-6pm.
If you've ordered items that are out of stock, we'll call you to discuss delivery.
If next working day or named day delivery is available for your order, we'll offer you these options at checkout. These options are available for Monday to Friday.
We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
On rare occasions, some items may be delivered outside the published timed windows.
We will deliver any item over the value of £150 with the Royal Mail Recorded Signed For service which will require a signature on receipt. In addition this service means that you will receive your order within 1-2 business days. If there's nobody available to sign for the item. Royal Mail will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
Standard Delivery Royal Mail First Class - Depends on weight of shipment. FREE on all orders over £150. Timing 2-3 working days.
Recorded Signed For - 74p plus cost of first class postage. Timing 1-2 working days.
Special Delivery by 9am Next Day - Depends on weight of shipment (up to 2kg maximum):
Up to 100g - £11.35
Up to 500g - £13.10
Up to 1kg - £15.20
Up to 2kg - £18.80
Special Delivery Next Day by 1pm - Depends on weight of shipment.
Up to 100g - £5.05
Up to 500g - £5.50
Up to 1kg - £6.70
Up to 2kg - £8.65
Up to 10kg - £21.65 Next day by 1pm
DELIVERY OUTSIDE THE UNITED KINGDOM
Please contact firstname.lastname@example.org or call us on +44 1252 643235 to advise your location to obtain delivery costs. All prices quoted on this website are for UK mainland. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.